Frequently Asked Questions
First Aid Questions
General Questions
Is the FirstAidPro first aid course nationally recognised and accredited?
Yes. FirstAidPro is a Nationally Recognised Registered Training Organisation (RTO No. 31124) that provides nationally accredited first aid training that meets the ASQA guidelines for Training and Assessment in Australia. The course content is based on guidelines from the Australian Resuscitation Council (ARC), and our courses are equivalent to and usually exceed comparable courses. Upon successful completion, you are awarded a Nationally Recognised Statement of Attainment certification which shows the course name and national codes for the unit/s completed.
Is Prior Learning from other first aid training providers, regardless of state or territory it was completed in also recognised by FirstAidPro?
Are there age restrictions when taking first aid courses?
How will the new Approved Code of Practice for First Aid in the Workplace effective 10th December 2010 affect my responsibility as an employer?
The Act places responsibility on the employer and self-employed to ensure that any person, not only employees, is safe from injury and risks to health.
Therefore, the level of risk in your workplace and the type of work will determine the number of designated first aid staff members required to be on duty to provide first aid. Designated first aiders will be required to hold a current statement of attainment or will need to obtain a nationally recognized qualification under the new code of practice.
Does my employer need to train us in first aid?
The Occupational Health, Safety and Welfare Act 1986 sets out the essential aspects of First Aid that employers have to address. Employers have a legal duty to make arrangements to ensure their employees receive immediate attention.
What if my employer says I need Apply First Aid HLTFA311A, HLTFA301B, HLTFA301C, LEVEL 2 Or Senior First Aid. Is ‘Provide First Aid’ the correct course for me?
Yes. Previously, the standard workplace approved first aid course was called Apply First Aid or Senior First Aid. These courses have now been superseded, and the national standard is Provide First Aid HLTAID011 (supersedes HLTAID003 Provide first aid). Attendance at this course also includes Provide cardiopulmonary resuscitation, code HLTAID009 (supersedes HLTAID001 Provide cardiopulmonary resuscitation) and Basic Emergency Life Support (BELS) which has the national code HLTAID010 (supersedes HLTAID002 Provide basic emergency life support).
What if I work in Child Care or as a Teacher, will HLTAID003 or HLTAID004 be accepted by ACECQA and DECD?
Yes. These courses are suitable for anyone working in schools, long daycare, family daycare, preschool and outside of school hours (OOSH) care services. We are a registered training organization RTO: 31124 and are accredited to deliver this course which is accepted by ACECQA and DECD
Is the new Provide First Aid the same as completing Senior First Aid?
Yes. These courses are suitable for anyone working in schools, long daycare, family daycare, and preschool and outside of school hours (OOSH) care services. We are a registered training organization RTO: 31124 and are accredited to deliver this course which is accepted by ACECQA and DECD.
Is there also a first aid course for asthma-related cases?
Yes. First aid for asthma is fully covered by completing Child Care First Aid or HLTAID012 course.
Are your CPR courses and Provide First Aid courses the same as Red Cross and St. John’s?
Yes. We deliver the government-approved nationally accredited courses in our public setting, or we can come and deliver to the workplace. We are a registered training organization RTO: 31124 with ASQA, and our courses comply with the Australian Resuscitation Council (ARC) Guidelines relating to the provision of first aid. FirstAidPro is 100% South Australian owned and operated and provides quality training. All our trainers are qualified professionals supported by our compliance team, who ensure the course content is always up to date.
How you will be assessed on the day, a combination of:
- Quizzes
- Multiple-choice questions
- Performance tasks
- Simulated Practical Scenarios
Training Certificates
When do I receive my certificate?
The certificate comes as a PDF which you can download from your student portal, provided:
- Payment has been made
- Personal details completed
- USI details have been verified
- Online Exam Completion (if applicable)
Should you require a full-colour paper copy of your certificate posted to you, you can contact our office, and for a fee of $30, it will be posted via Australia Post.
What is a USI and how do I get one?
Your Unique Student Identifier (USI) will contain all your nationally recognised training records and results from January 1 2015. Think of it like your tax file number or CRN; this is a unique number you are allocated for life.
It is used to track your training and helps you find evidence of all training you completed since January 1 2015. You need to have a USI to enrol in an accredited training course in Australia, including FirstAidPro courses. Ensuring you provide your USI information upon enrolment, either over the phone or online, will also ensure you receive your certificate on time.
Applying for your own USI number is relatively easy to complete and should only take a few minutes via the Australian Government website. Be aware this process is external to FirstAidPro and is a government-mandated requirement for anyone in Australia attending accredited training. This is not something FirstAidPro staff can complete. You can apply for your Unique Student Identifier here. You can download step by step instructions on how to gain your USI number by clicking HERE or accessing video training HERE.
How will I receive my White Card?
After successfully completing your white card course you can pick up your white card at the following:
South Australia
- King William St – may be picked up from our sister RTO Skills Training College – Level 2/45 Grenfell Street, Adelaide, SA, 5000 on the Friday of the following week after 12:00 pm.
- Morphett Vale – issued on the day of training except weekends. Weekend courses may be picked up at Morphett Vale office 20 Taylors Avenue, Morphett Vale, SA 5162 on Wednesday of the following week after 12:00pm.
- Salisbury – may be picked up from our sister RTO Skills Training College – Level 2/45 Grenfell Street, Adelaide, SA, 5000 on the Friday of the following week after 12:00 pm.
- Mount Gambier – your white card will be posted via Australia Post
- Marion – Weekend courses may be picked up at Morphett Vale office 20 Taylors Avenue, Morphett Vale, SA 5162 on Wednesday of the following week after 12:00pm.
You can request a White Card Replacement using the form on this page. The cost of a White Card replacement is $50 which you can arrange to be picked up at one of our locations.
Until when is my first aid certificate valid?
If you have completed a first aid course in the last few years with FirstAidPro, or another provider, there is a chance it may have now expired. See the course list below to see how long each certification lasts.
HLTAID011 Provide First Aid (supersedes HLTAID003 Provide first aid)
Your Provide First Aid certificate (previously known as Apply First Aid or Senior First Aid) is valid for three (3) years.
Comprehensive First Aid – includes Provide First Aid & CPR
Your Provide First Aid certificate is valid for three (3) years, however, the CPR component needs to be updated annually for you to keep your certification current.
HLTAID009 Provide CPR (supersedes HLTAID001 Provide cardiopulmonary resuscitation)
Your Provide CPR certificate is valid for one (1) year as per Australian Resuscitation Council Guidelines.
HLTAID010 Provide Basic Emergency Life Support (BELS) (supersedes HLTAID002 Provide basic emergency life support)
Your BELS certificate is valid for three (3) years.
HLTWHS005 Manual Handling
Your Manual Handling courses includes CPR and BELS. An annual refresher course is required for healthcare workers.
Student Placement Packages
Student packages consist of CPR, BELS and Manual Handling courses. An annual refresher course is required for healthcare workers.
HLTAID012 Childcare First Aid Course (supersedes HLTAID004 Provide an emergency first aid response in an education and care setting)
Provide First Aid in an education and care setting needs to be renewed every three (3) years. Provide CPR should be renewed annually.
If in doubt, check your Certificate
Look for the certificate expiry date which is required to be printed on your certificate.
If you have completed a course with FirstAidPro we can verify your expiry date and if it is still current re-issue your certificate for a fee of $12 including postage.
How To Book & Pay
How do I enroll in first aid courses?
You may directly book online for any of the available courses from FirstAidPro’s Calendar, which lists the specific course titles with corresponding date schedule, time, location, and training price.
If you prefer, you can call our office to book on (08) 7120 2570 during business hours.
May I still undertake first aid training course when I possess special needs?
Yes. FirstAidPro is a learner-centred first aid training provider. To assist and support you on your special needs, contact our support team via the form on this page.
When and how do I make my payment?
How do I go about making booking for group training or course for our employees?
Whether on-site or off-site, FirstAidPro can provide group training tailored to your workplace and industry requirements. Usually, 1 trainer is assigned for groups with a minimum of 4 to a maximum of 25 participants. For more on corporate or business group training with applied discounts, you may request a quote or more information from our Corporate Enquiries. For Workplace bookings by prior arrangement, we can provide a 14-day account by tax invoice, or pre-payment is available either by bank deposit or online/phone credit card payment.
Is there any sort of guarantee with your training?
As an RTO, we are bound by ASQA regulations and have the necessary refund policies in place, which are available from us. If you wish to contest your assessment results, we also have a policy and procedure to support you.
We strive to be the best First Aid Provider we can be, we understand that sometimes things do not always go to plan, so we provide a money-back guarantee that you will be satisfied with the quality of our training. Conditions apply.
