First Aid Pro (ABN: 79 752 489 758) is an Australian registered training organisation (RTO: 40407) (“we”, us, our”).
RTO’s must comply with the following data provision requirements or any equivalent document prepared by a relevant ministerial council and in compliance with:
We are dedicated to ensuring the privacy and security of your personal information,
We collect and process personal information in accordance with the above data provision requirements. The types of information we collect include:
We may also collect personal information from you when you use and access our websites (including, but not limited to, any information contained in an online enquiry, device type and ID, IP address, pages you visited, time and date of visit and geo-location information).
How do we collect and hold personal information
Every time you use our website/s, information may be collected by us or on our behalf via services such as Google Analytics. Types of information collected may include:
The information that may be collected provides us with details about how the website is being used including the frequency and duration of visits, and which web pages you have accessed on the website.
We may provide third parties with aggregate statistics about our visitors, traffic patterns and related site information. This data reflects site usage and does not contain identifying information.
Generally, this information will not identify you and we do not link it back to your identity or other information that you have provided to us. If you would prefer not to receive cookies, you can alter your security settings on your web browser to disable cookies or to warn you when cookies are being used. However, this may mean you may not be able to take advantage of all features of the websites.
We collect, use disclose and handle your personal information, as permitted under Australian Privacy Laws including:
Students who enrol in our courses will receive direct communication from us (via SMS and/or email) as their certificate expiration date approaches. This communication is essential for maintaining compliance and ensuring that you have the opportunity to renew your qualifications as needed.
If you enrol through a Job Service Provider (JSA), we may share information about your progress, attendance, and completion status with the JSA to assist with job placement and career development.
We employ robust security measures to protect your personal information and retain your data for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable laws and regulations.
As a student, you have rights concerning your personal information, including: