First Aid Questions

1. Is the FirstAidPro first aid course nationally recognised and accredited?

Yes. FirstAidPro is a Nationally Recognised Registered Training Organisation (RTO No. 40407) that provides nationally accredited first aid training that meets the ASQA guidelines for Training and Assessment in Australia. The course content is based on guidelines from the Australian Resuscitation Council (ARC), and our courses are equivalent to and usually exceed comparable courses. Upon successful completion, you are awarded a Nationally Recognised Statement of Attainment certification which shows the course name and national codes for the unit/s completed.

2. Is Prior Learning from other first aid training providers, regardless of state or territory it was completed in also recognised by FirstAidPro?

Yes. FirstAidPro as an RTO is required to offer students the opportunity to apply for Recognition of Prior Learning (RPL) toward units of competence or qualification for courses enrolled in. While the application for RPL may be made anytime, you are encouraged to do so before starting the training program. For more details on Recognition Guidelines and for information on the process of applying for RPL, please read Booking Terms & Conditions.

3. Are there age restrictions when taking first aid courses?

Whilst there are some restrictions, we believe everyone should have the skills to save a life. At FirstAidPro, it’s a requirement that anyone under 18 years of age provides us with written consent from their parent/guardian prior to participating in any FirstAidPro courses. The minimum age allowed to attend our course is 14 years of age (with parental consent). Please download and complete our Parent/Guardian Consent Form HERE and email the completed form to courses@firstaidpro.com.au prior to class attendance. This is the student/parent’s responsibility. FirstAidPro holds no responsibility if this is not completed and the student is refused entry to the desired class. Adults of any age may enrol as long as they are able to physically meet the course practical task requirement of performing CPR for 2 minutes in a kneeling position on the floor.

4. How will the new Approved Code of Practice for First Aid in the Workplace effective 10th December 2010 affect my responsibility as an employer?

The Act places responsibility on the employer and self-employed to ensure that any person, not only employees, is safe from injury and risks to health.

Therefore, the level of risk in your workplace and the type of work will determine the number of designated first aid staff members required to be on duty to provide first aid. Designated first aiders will be required to hold a current statement of attainment or will need to obtain a nationally recognized qualification under the new code of practice.

5. Does my employer need to train us in first aid?

The Occupational Health, Safety and Welfare Act 1986 sets out the essential aspects of First Aid that employers have to address. Employers have a legal duty to make arrangements to ensure their employees receive immediate attention.

6. What if my employer says I need Apply First Aid HLTFA311A, HLTFA301B, HLTFA301C, LEVEL 2 Or Senior First Aid. Is ‘Provide First Aid’ the correct course for me?

Yes. Previously, the standard workplace approved first aid course was called Apply First Aid or Senior First Aid. These courses have now been superseded, and the national standard is Provide First Aid HLTAID011. Attendance at this course also includes Provide cardiopulmonary resuscitation, code HLTAID009 and Basic Emergency Life Support (BELS) which has the national code HLTAID010. 

7. What if I work in Child Care or as a Teacher, will HLTAID003 or HLTAID004 be accepted by ACECQA and DECD?

Yes. These courses are suitable for anyone working in schools, long daycare, family daycare, preschool and outside of school hours (OOSH) care services. We are a registered training organization RTO: 40407 and are accredited to deliver this course which is accepted by ACECQA and DECD 

8. Is the new Provide First Aid the same as completing Senior First Aid?

Yes. These courses are suitable for anyone working in schools, long daycare, family daycare, and preschool and outside of school hours (OOSH) care services. We are a registered training organization RTO: 40407 and are accredited to deliver this course which is accepted by ACECQA and DECD.

9. Is there also a first aid course for asthma-related cases?

Yes. First aid for asthma is fully covered by completing Child Care First Aid or HLTAID012 course.

10. Are your CPR courses and Provide First Aid courses the same as Red Cross and St. John’s?

Yes. We deliver the government-approved nationally accredited courses in our public setting, or we can come and deliver to the workplace. We are a registered training organization RTO: 40407 with ASQA, and our courses comply with the Australian Resuscitation Council (ARC) Guidelines relating to the provision of first aid. FirstAidPro is 100% South Australian owned and operated and provides quality training. All our trainers are qualified professionals supported by our compliance team, who ensure the course content is always up to date.

11. How you will be assessed on the day, a combination of:

  • Quizzes
  • Multiple-choice questions
  • Performance tasks
  • Simulated Practical Scenarios

Getting Your First Aid Training Certificates

12. When do I receive my first aid certificate?

After successfully completing the course, you will usually receive your Nationally Recognised Training first aid certificate on the same day. In some circumstances, this may be the next business day if you have attended a weekend course.

The certificate comes as a PDF emailed to you, provided your payment for your first aid course, and your USI details have been verified and paid prior to the course commencement. Should you require a full-colour paper copy of your certificate posted to you, you can contact our office, and for a fee, it will be posted via Australia Post. Read more Certificate Terms & Conditions.

13. What is a USI and how do I get one?

Your Unique Student Identifier (USI) will contain all your nationally recognised training records and results from January 1 2015. Think of it like your tax file number or CRN; this is a unique number you are allocated for life.

It is used to track your training and helps you find evidence of all training you completed since January 1 2015. You need to have a USI to enrol in an accredited training course in Australia, including FirstAidPro courses. Ensuring you provide your USI information upon enrolment, either over the phone or online, will also ensure you receive your certificate on time.

Applying for your own USI number is relatively easy to complete and should only take a few minutes via the Australian Government website. Be aware this process is external to FirstAidPro and is a government-mandated requirement for anyone in Australia attending accredited training. This is not something FirstAidPro staff can complete. You can apply for your Unique Student Identifier here. You can download step by step instructions on how to gain your USI number by clicking HERE or accessing video training HERE.

14. How do I get a Wallet Card certificate and reprint for lost or damaged certificates?

Wallet cards are recognised on many worksites and are a convenient way to carry your certification at all times should you be asked to produce it. Wallet Cards can be purchased on the day of the class, and the cost is $5 per card. If you decide you require a Printed Certificate, these are also available for an extra $12, including postage. We ship our certificates/wallet cards through Australia Post, and this can take up to two weeks due to a number of factors out of our control. These can be purchased in the class, or you can phone 08 7120 2570 or email courses@firstaidpro.com.au to order.

15. Until when is my first aid certificate valid?

If you have completed a first aid course in the last few years with FirstAidPro, or another provider, there is a chance it may have now expired. See the course list below to see how long each certification lasts.

HLTAID011 Provide First Aid

Your Provide First Aid certificate (previously known as Apply First Aid or Senior First Aid) is valid for three (3) years.

Comprehensive First Aid - includes Provide First Aid & CPR

Your Provide First Aid certificate is valid for three (3) years, however, the CPR component needs to be updated annually for you to keep your certification current.

HLTAID009 Provide CPR

Your Provide CPR certificate is valid for one (1) year as per Australian Resuscitation Council Guidelines.

HLTAID010 Provide Basic Emergency Life Support (BELS)

Your BELS certificate is valid for three (3) years.

HLTWHS005 Manual Handling

Your Manual Handling courses includes CPR and BELS. An annual refresher course is required for healthcare workers.

Student Placement Packages

Student packages consist of CPR, BELS and Manual Handling courses. An annual refresher course is required for healthcare workers.

HLTAID012 Childcare First Aid Course

Provide First Aid in an education and care setting needs to be renewed every three (3) years. Provide CPR should be renewed annually.

If in doubt, check your Certificate

Look for the certificate expiry date which is required to be printed on your certificate.

If you have completed a course with FirstAidPro we can verify your expiry date and if it is still current re-issue your certificate for a fee of $12 including postage.

When, Where & How First Aid Training is Conducted

16. When do classes run?

First aid classes run in the Adelaide CBD 6-7 days a week, Monday – Sunday. We also deliver courses regularly in Brisbane, Darwin, Perth, Hobart, Launceston, Canberra, Sydney and Melbourne and we can also provide Workplace training at your site or venue 7 days a week subject to trainer availability.

17. Where are the trainings conducted and is there available parking?

Australia-wide, all training venues are in convenient suburban locations to provide easy access via public transport or private transport. Some of our sites have free onsite parking available. Please check with our specific training locations for specific site information on access, public transport information and parking arrangements prior to securing your course booking.

18. Is there any studying or online assessment required prior to attending my first aid course?

Prior to attending the face-to-face training, you will be required to complete the pre-course reading and quiz and bring both to the training session on the day. It is a self-paced, self-directed, and mandatory component of the course. The actual number of study hours required for each learner to complete the quiz varies depending on the learners existing knowledge, skills and experience.

19. Can I have the first aid course conducted at my workplace?

Yes. On-site first aid training can be delivered to your office and tailored specifically to your workplace requirements. A First Aid Program can reflect the known and anticipated risks of the specific worksite. It includes general instructions, workplace hazards, specific knowledge and skills, and injuries related to your work environment. If required, we are happy to contextualise our training materials to suit your workplace requirements.

20. What are the necessary room requirements if first aid training is done at my choice venue?

There must be a generously spaced room to accommodate a group and to provide an area for simulated scenarios that require, for instance, lying and kneeling on the floor. Ideally, we only require a level carpeted floor/ or mats, whiteboard, and suitable comfortable chairs. Ideally, heating/cooling, toilet, and kitchen amenities are desirable.

21. What are the things to bring and clothes to wear for my first aid training course?

On the training day, please bring a copy of your fully paid enrolment invoice, photo identification (Drivers Licence), USI number (if you haven’t already provided it to us), a black pen, and a notebook for note-taking.

Casual and comfortable clothes are also recommended as our practical training activities require lying, bending, and kneeling.

Please ensure you wear covered footwear to training and keep all personal possessions secure at all times as we cannot be responsible for your personal property.

How To Book & Pay

22. How do I enroll in first aid courses?

You may directly book online for any of the available courses from FirstAidPro’s Calendar, which lists the specific course titles with corresponding date schedule, time, location, and training price.

If you prefer, you can call our office to book on (08) 7120 2570 during business hours.

23. May I still undertake first aid training course when I possess special needs?

Yes. FirstAidPro is a learner-centred first aid training provider. To assist and support you on your special needs, you may email us your individual concerns when making your course booking at courses@firstaidpro.com.au or Contact and Send Us A Message.

24. When and how do I make my payment?

Fees must be paid immediately upon enrolment, either online or over the phone. Our trainers at courses do not have the facilities to accept payments. All payments may be made through credit card and are secured by EWAY when transacted online. Any rejected or not received payment will mean a delay in receiving your certificate, as per our guidelines. For more questions and concerns about bookings and payment options, you may contact the FirstAidPro office at (08) 7120 2570.

25. How do I go about making booking for group training or course for our employees?

Whether on-site or off-site, FirstAidPro can provide group training tailored to your workplace and industry requirements. Usually, 1 trainer is assigned for groups with a minimum of 4 to a maximum of 25 participants. For more on corporate or business group training with applied discounts, you may request a quote or more information from our Corporate Enquiries. For Workplace bookings by prior arrangement, we can provide a 14-day account by tax invoice, or pre-payment is available either by bank deposit or online/phone credit card payment.

26. Is there any sort of guarantee with your training?

As an RTO, we are bound by ASQA regulations and have the necessary refund policies in place, which are available from us. If you wish to contest your assessment results, we also have a policy and procedure to support you.

We strive to be the best First Aid Provider we can be, we understand that sometimes things do not always go to plan, so we provide a money-back guarantee that you will be satisfied with the quality of our training. Conditions apply.

Firstaidpro Delivers First Aid Courses in:

  •  South Australia
  •  Queensland
  •  New South Wales
  •  Tasmania
  •  Victoria
  •  Western Australia
  •  Australian Capital Territory
  •  Northern Territory