Need To Reschedule Your Course?
How To Switch Classes In The Student Portal
Do you need to change your scheduled class? You can easily switch sessions & reschedule your course* through the Student Portal by selecting an available class that suits your schedule (*rescheduling fees apply).
If you can no longer attend your booked session, you can move to another class yourself — no phone call needed. Follow the steps below to find an alternative class, review and pay the applicable fee and successfully complete your rescheduling request.
Prefer to watch it done first? Jump to the step-by-step video.
How To Reschedule Your Course
Log into the Student Portal & select your course
Log in to the Student Portal using your student account details. Under ‘My Courses’, select the course you wish to reschedule and change your timetable for.
Select Switch Classes
Press the ‘Switch Classes’ button. This will allow you to view available classes and select an alternative session.
Find your preferred alternative class
Browse the available classes to find a session that suits your schedule. You can use the suburb and date-range search options to narrow down the results. Select your preferred class to view its details.
Review the class details
Check the available class information carefully, including the date, time and venue, before continuing. Make sure the selected class suits your availability.
Continue to payment
Once you have selected your preferred class, continue to the payment screen. Review the details of your class switch and any applicable charges before proceeding.
Add the item to your cart
Add the selected class-switch item to your cart and proceed to checkout. Review your cart to ensure the details are correct before continuing.
Complete your rescheduling fee payment
Enter your payment details and follow the prompts to complete the transaction. Keep a record of your transaction and check your student portal or booking confirmation to verify your updated timetable.
Need Help Rescheduling?
If you experience difficulties switching classes or completing your payment, please contact our support team for further assistance.
Watch Self-Service Course Reschedule Video
Course Rescheduling Policy Fees & Limits
Notice period & fees
- More than 48 hours before your course start time: $10 (inc. GST) per reschedule.
- 48 hours or less before your course start time: $25 (inc. GST) per reschedule.
- 24 hours or less: 50% of the original booking fee applies (excluding Daily Deals and other discounts).
Payment
Fees are payable at the time of rescheduling by credit card. Your new booking is not confirmed until payment is received.
Limits
You may reschedule a maximum of three (3) times within one (1) month of the original course date. After the third reschedule, your booking will be cancelled.
Frequently Asked Questions
How do I reschedule my course?
You can reschedule your course online through the Student Portal. Log in to your student account, select the course you wish to change under ‘My Courses’, click ‘Switch Classes’ and choose an available session that suits your schedule. Follow the prompts to complete your rescheduling request and payment.
Can I choose a different date, time or location when rescheduling?
Yes. You can browse available classes and use the suburb and date-range search options in the Student Portal to find an alternative session. Available dates, times and locations will depend on current course availability.
Do I have to pay a rescheduling fee?
Yes, rescheduling fees depend on how much notice you provide before your scheduled course start time. All applicable fees must be paid when submitting your rescheduling request.
How many times can I reschedule my course?
You can reschedule your course up to three (3) times within one (1) month of your original course date. If you exceed this limit, your booking will be cancelled.
What happens if I miss my course without cancelling?
If you fail to attend your scheduled course without cancelling beforehand, you will have one (1) opportunity to reschedule within one (1) month of the original course date. A rescheduling fee of 50% of the original course fee applies, excluding Daily Deals and other discounts. If you miss this timeframe, you will need to enrol in a new course and pay the full applicable course fee.
When is my new course booking confirmed?
Your new booking is not confirmed until the rescheduling process has been completed and the applicable fee has been paid. Check your Student Portal or booking confirmation to verify your updated timetable.
What happens if I cannot find a suitable alternative class?
If you cannot find an available class that suits your schedule, please contact our support team for assistance. Our team can help you explore the available options.
What payment methods can I use to pay the rescheduling fee?
Rescheduling fees must be paid by credit card through the Student Portal at the time of your request. Your new booking will not be confirmed until payment has been received.
What should I do if I experience problems rescheduling through the Student Portal?
Still need a hand? Our team can help.
Call us on (08) 7120 2570 , or lodge a support ticket and we’ll sort your reschedule out with you.
